CUSTOMER CARE

Exchange and Returns 

Returns and exchange are accepted for products that are in the original condition in which they were sold, undamaged, and accompanied by the original packaging, shoe boxes, and accessories, as these are considered part of the product and should be returned in a protective shipping box.

We offer Free return collection and exchange where the purchases meet our returns policy. Whereas, inbound and outbound shipping charges for orders below AED 500 are to be borne by the customer. 

We aim to process all returns within 3-5 working days of receiving your order back. Whilst it may be sooner, please allow up to 7 working days during sale periods.

Fragrances are final sale and non-returnable.

We allow 14 days from receipt of your order, to inform us of your desire to return or exchange. You then have a further 14 days to return the goods back to us by following the below process.

Exchanges

Exchange within UAE

Send an email to [email protected] within 14 days of receiving your order. 

A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the return process. 

We will arrange a free collection as well as delivery of your new item. Please provide all product and order information as part of the email. Note that exchange requests are subject to stock availability and adherence to our returns policy. 

Allow 2–3 working days for verification and inspection of the items. Once the quality check is completed and the item exchange request is accepted, you will be notified by email of the availability for exchange. In the event that the exchange requested is rejected, the customer care representative will notify you by email. 

We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer.

International Exchanges

Send an email to [email protected] within 14 days of receiving your order. 

A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the exchange process. 

We will arrange a free collection of the returned item(s). Note that Free pick-up on an exchange request is accepted once only. For all subsequent exchange requests, shipping charges are applicable to the customer for inbound and outbound. 

Additional Terms:

• • • Note that all new outbound packages from Tamashee are subject to shipping and customs duties.
    • Note that exchange requests are only confirmed once requested size or item is available.

 

Returns

All Returns

Send an email to [email protected] within 14 days of receiving your order. 

A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the return process. 

Allow 2–3 working days for verification and inspection of the returned items. Once the quality check is completed and the return request is accepted, you will be notified by email of your return and refund status. In the event that the return requested is rejected, the customer care representative will notify you by email. 

Additional Terms:

• • • Refunds will be processed depending on the method by which the purchase was completed. 
    • Credit/Debit card and tabby purchases will have the refund processed by crediting the same card name used at the time of purchase.
    • GCC and International shipping charges and any taxes and customs duties incurred are non-refundable. 
    • Refund time will vary according to the credit card issuing bank’s policies and may take up-to 15–21 business days for the refunded amount to appear on your bank statement. In case of a delay we suggest contacting your bank first. 

** For refunds through different channels, indicate details with your refund request. Note that bank charges and alike will be borne by the customer. 

 

IMPORTANT INFORMATION:

• To ensure your return is processed quickly, please send all the items you wish to return from the same order in one parcel since we accept free shipping of returns and exchanges only once. 
• Items should be returned new, unused and with complete box and accessories, as this is considered part of the product.
• Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked/used soles or missing components such as the dust bag(s) may not be accepted, and will be sent back to the delivery address used in the original order.
• Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.

METHOD OF RETURN

• Only returns using our approved returns service via DHL Express otherwise communicated, are accepted. 
• We ask that items purchased online are returned from the same country to which they were delivered. This is to ensure your return is covered by our free returns service and is processed as quickly as possible.

For COD Orders that were canceled for reasons of “undeliverable“ due to customers not available or refused to accept shipment an upfront payment (online card payment) will be required from the customer who will place another or new order.

For orders paid online, in the event that the package is returned to Tamashee due to the customer not being available, shipping and import fees for resending the package will be borne by the customer.

Faulty Items 

An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault. We do not consider wear and tear to be a fault; you may refer to our Product Care Guide for further information.

To return a faulty item, send an email to [email protected]m within 14 days of receiving your order with the following information: 

– Your proof of purchase/order number
– A short description of the fault
– Supporting images

Our Customer Services Team will be in touch to advise the next steps.

All items that are returned as faulty are thoroughly inspected by our quality control experts to determine whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.

If in the rare event that your item is faulty due to a design error, we will replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request an exchange.

SALE Items

All sale items are final – No Refund. 

Sale items exchange Request is Accepted. Note that exchange requests are only confirmed once requested size or item is available. We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer. All shipment charges outbound and inbound including first exchange request will be paid by the customer.

CLEARANCE SALE

All clearance sale items are final – No Refund. 

Clearance items exchange Request is Accepted. Note that exchange requests are only confirmed once requested size or item is available. We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer. All shipment charges outbound and inbound including first exchange request will be paid by the customer.

All clearance item delivery timeline differ from the regular full-priced items. – Order delivery timeline may take longer than regular deliveries due to the availability of items from different locations.

Clearance items are from previous stock and may not provide the entire Tamashee experience (packaging, education materials, etc.). It also means that there may be some minimal stains on the bottom of the outsoles due to customers trying them on previously. We assure that we have done our best to offer a quality product at an extreme bargain.

Tamashee New Collections that are not on Sale have some product developments such as improved fit, grip and leather durability.

Sale and Clearance Items: Terms and Conditions Apply 

For further inquiry, please Contact Us.

Terms & Conditions

Welcome to Tamashee Footwear LLC

These terms and conditions outline the rules and regulations for the use of Tamashee Footwear LLC’s Website.

Tamashee Footwear LLC is located at: Bdg. S3-43, Units 15-23, Al Seef Historical Village, Al Fahidi Street, Bur Dubai, Dubai, United Arab Emirates. 

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Tamashee Footwear LLC’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United Arab Emirates. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Tamashee Footwear LLC’s website you consent to the use of cookies in accordance with Tamashee Footwear LLC’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, Tamashee Footwear LLC and/or it’s licensors own the intellectual property rights for all material on https://tamashee.com. All intellectual property rights are reserved. You may view and/or print pages from https://tamashee.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

– Republish material from https://tamashee.com

– Sell, rent or sub-license material from https://tamashee.com

– Reproduce, duplicate or copy material from https://tamashee.com

– Redistribute content from Tamashee Footwear LLC (unless content is specifically made for redistribution).

Hyperlinking to our Content:

The following organizations may link to our Web site without prior written approval:

– Government agencies;

– Search engines;

– News organizations;

– Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

– Worldwide Accredited Businesses.

These organizations may link to our home page, to publications, or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link.

Approved organizations may hyperlink to our Web site as follows:

– By use of our corporate name; or

– By use of the uniform resource locator (Web address) being linked to; or

– By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Tamashee Footwear LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights.

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

– limit or exclude our or your liability for death or personal injury resulting from negligence;

– limit or exclude our or your liability for fraud or fraudulent misrepresentation;

– limit any of our or your liabilities in any way that is not permitted under applicable law; or

– exclude any of our or your liabilities that may not be excluded under applicable law.

– The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy 

Effective date: December 11, 2018

Tamashee Footwear LLC (“us”, “we”, or “our”) operates the https://tamashee.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://tamashee.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• • Session Cookies.We use Session Cookies to operate our Service.
  • Preference Cookies.We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies.We use Security Cookies for security purposes.

Use of Data

Tamashee Footwear LLC uses the collected data for various purposes:

• • • To provide and maintain the Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer care and support
    • To provide analysis or valuable information so that we can improve the Service
    • To monitor the usage of the Service
    • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Arab Emirates and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Arab Emirates and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Tamashee Footwear LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Tamashee Footwear LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

• • To comply with a legal obligation
  • To protect and defend the rights or property of Tamashee Footwear LLC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us: If you have any questions about this Privacy Policy, please contact us by email: [email protected]

Privacy Policy

Effective date: December 11, 2018

Tamashee Footwear LLC (“us”, “we”, or “our”) operates the https://tamashee.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://tamashee.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies.We use Session Cookies to operate our Service.

• Preference Cookies.We use Preference Cookies to remember your preferences and various settings.

• Security Cookies.We use Security Cookies for security purposes.

Use of Data

Tamashee Footwear LLC uses the collected data for various purposes:

• To provide and maintain the Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer care and support

• To provide analysis or valuable information so that we can improve the Service

• To monitor the usage of the Service

• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United Arab Emirates and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Arab Emirates and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Tamashee Footwear LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Tamashee Footwear LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation

• To protect and defend the rights or property of Tamashee Footwear LLC

• To prevent or investigate possible wrongdoing in connection with the Service

• To protect the personal safety of users of the Service or the public

• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email:  [email protected]

Frequently Asked Questions (FAQ) 

Changes and Cancellations

Can I cancel or modify my order? 

If you wish to cancel or exchange your order, you will need to contact us before your order is picked up by the courier. Please send an email to [email protected]  or contact us on WhatsApp +971 388 0177. We will make every effort to accommodate your request. However, once an order has been picked up by the courier the purchase cannot be canceled or modified.

Payments 

How can I pay for my purchase

Option 1 – Credit Card payment via our secure payment processing partner Telr. 

Option 2 – tabby – 4 split payment 

Shipping and Delivery

Please refer to Shipping Information 

Returns 

Please refer to Returns and Exchange Information 

 

Contact US

Dubai, UAE 

WhatsApp +971 388 0177 

[email protected]