FREE RETURNS AND EXCHANGES DO APPLY TO:
- Free return and exchange apply to all orders that meet our returns policy.
- Please note that any VAT, customs duties, or import fees charged by the customer’s country will not be covered by Tamashee or refunded to the customer.
RETURNS AND EXCHANGES DO NOT APPLY TO
- Fragrances are final sale and non-returnable.
We accept return or exchange requests within 14 days from the date you receive your order. To proceed, please follow the steps outlined below based on your inquiry for either exchange or return:
EXCHANGES
Exchange within UAE
Send an email to [email protected] within 14 days of receiving your order.
A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the return process. It may take up to 48 hours for our customer care representatives to prepare your order or respond to your request.
We will arrange a free collection as well as delivery of your new item. Please provide all product and order information as part of the email. Note that exchange requests are subject to stock availability and adherence to our returns policy.
Allow 2–3 working days for verification and inspection of the items. Once the quality check is completed and the item exchange request is accepted, you will be notified by email of the availability for exchange. In the event that the exchange requested is rejected, the customer care representative will notify you by email.
We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer.
International Exchanges
Send an email to [email protected] within 14 days of receiving your order.
A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the exchange process.
We will arrange a free collection of the returned item(s). Note that Free pick-up on an exchange request is accepted once only. For all subsequent exchange requests, shipping charges are applicable to the customer for inbound and outbound.
Additional Terms:
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- Note that all new outbound packages from Tamashee are subject to shipping and customs duties which will be borne by the customers.
- Note that exchange requests are only confirmed once requested size or item is available.
RETURNS
All Returns
Send an email to [email protected] within 14 days of receiving your order.
A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the return process.
Allow 2–3 working days for verification and inspection of the returned items. Once the quality check is completed and the return request is accepted, you will be notified by email of your return and refund status. In the event that the return requested is rejected, the customer care representative will notify you by email.
Additional Terms:
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- Refunds will be processed depending on the method by which the purchase was completed.
- Credit/Debit card and tabby purchases will have the refund processed by crediting the same card name used at the time of purchase.
- GCC and International shipping charges and any taxes and customs duties incurred are non-refundable.
- Refund time will vary according to the credit card issuing bank’s policies and may take up-to 15–21 business days for the refunded amount to appear on your bank statement. In case of a delay we suggest contacting your bank first.
** For refunds through different channels, indicate details with your refund request. Note that bank charges and alike will be borne by the customer.
IMPORTANT INFORMATION:
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- To ensure your return is processed quickly, please send all the items you wish to return from the same order in one parcel since we accept free shipping of returns and exchanges only once.
- Items should be returned new, unused and with complete box and accessories, as this is considered part of the product.
- Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked/used soles or missing components such as the dust bag(s) may not be accepted, and will be sent back to the delivery address used in the original order.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
METHOD OF RETURN
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- All returns and exchanges are to be sent through our approved courier partner’s.
- We ask that items purchased online are returned from the same address to which they were delivered. This is to ensure your return is covered by our free returns service and is processed as quickly as possible. In the case a different address is used from the order address, customer will bear the cost of return/exchange.
- For orders paid online, in the event that the package is returned to Tamashee due to the customer not being available, shipping and import fees for resending the package will be borne by the customer.
COD Orders not available.
FAULTY ITEMS
An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault. We do not consider wear and tear to be a fault; you may refer to our Product Care Guide for further information.
To return a faulty item, send an email to [email protected]m within 14 days of receiving your order with the following information:
– Your proof of purchase/order number
– A short description of the fault
– Supporting images
Our Customer Services Team will be in touch to advise the next steps.
All items that are returned as faulty are thoroughly inspected by our quality control experts to determine whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we will replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request an exchange.
SALE ITEMS
All sale items are final – No Refund.
Sale items exchange Request is Accepted. Note that exchange requests are only confirmed once requested size or item is available. We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer. All shipment charges outbound and inbound including first exchange request will be paid by the customer.
CLEARANCE ITEMS
All clearance sale items are final – No Refund.
Clearance items exchange Request is Accepted. Note that exchange requests are only confirmed once requested size or item is available. We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer. All shipment charges outbound and inbound including first exchange request will be paid by the customer.
All clearance item delivery timeline differ from the regular full-priced items. – Order delivery timeline may take longer than regular deliveries due to the availability of items from different locations.
Clearance items are from previous stock and may not provide the entire Tamashee experience (packaging, education materials, etc.). It also means that there may be some minimal stains on the bottom of the outsoles due to customers trying them on previously. We assure that we have done our best to offer a quality product at an extreme bargain.
Tamashee New Collections that are not on Sale have some product developments such as improved fit, grip and leather durability.
Discount Code Applicable to Full-priced items only, perfumes not included.
All Sale and Clearance Items: Terms and Conditions Apply
For further inquiry, please Contact Us.
