We offer Free return collection and exchange where the purchases meet our returns policy. Whereas, inbound and outbound shipping charges for orders below AED 500 are to be borne by the customer.
We aim to process all returns within 3-5 working days of receiving your order back. Whilst it may be sooner, please allow up to 7 working days during sale periods.
Fragrances are final sale and non-returnable.
We allow 14 days from receipt of your order, to inform us of your desire to return or exchange. You then have a further 14 days to return the goods back to us by following the below process.
Exchanges
Exchange within UAE
Send an email to [email protected] within 14 days of receiving your order.
A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the return process.
We will arrange a free collection as well as delivery of your new item. Please provide all product and order information as part of the email. Note that exchange requests are subject to stock availability and adherence to our returns policy.
Allow 2–3 working days for verification and inspection of the items. Once the quality check is completed and the item exchange request is accepted, you will be notified by email of the availability for exchange. In the event that the exchange requested is rejected, the customer care representative will notify you by email.
We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer.
International Exchanges
Send an email to [email protected] within 14 days of receiving your order.
A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the exchange process.
We will arrange a free collection of the returned item(s). Note that Free pick-up on an exchange request is accepted once only. For all subsequent exchange requests, shipping charges are applicable to the customer for inbound and outbound.
Additional Terms:
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- Note that all new outbound packages from Tamashee are subject to shipping and customs duties.
- Note that exchange requests are only confirmed once requested size or item is available.
Returns
All Returns
Send an email to [email protected] within 14 days of receiving your order.
A Tamashee Customer Care representative will follow up with you as necessary providing information and guidelines on the return process.
Allow 2–3 working days for verification and inspection of the returned items. Once the quality check is completed and the return request is accepted, you will be notified by email of your return and refund status. In the event that the return requested is rejected, the customer care representative will notify you by email.
Additional Terms:
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- Refunds will be processed depending on the method by which the purchase was completed.
- Credit/Debit card and tabby purchases will have the refund processed by crediting the same card name used at the time of purchase.
- GCC and International shipping charges and any taxes and customs duties incurred are non-refundable.
- Refund time will vary according to the credit card issuing bank’s policies and may take up-to 15–21 business days for the refunded amount to appear on your bank statement. In case of a delay we suggest contacting your bank first.
** For refunds through different channels, indicate details with your refund request. Note that bank charges and alike will be borne by the customer.
IMPORTANT INFORMATION:
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- To ensure your return is processed quickly, please send all the items you wish to return from the same order in one parcel since we accept free shipping of returns and exchanges only once.
- Items should be returned new, unused and with complete box and accessories, as this is considered part of the product.
- Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked/used soles or missing components such as the dust bag(s) may not be accepted, and will be sent back to the delivery address used in the original order.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
METHOD OF RETURN
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- Only returns using our approved returns service via DHL Express otherwise communicated, are accepted.
- We ask that items purchased online are returned from the same country to which they were delivered. This is to ensure your return is covered by our free returns service and is processed as quickly as possible.
For COD Orders that were canceled for reasons of “undeliverable“ due to customers not available or refused to accept shipment an upfront payment (online card payment) will be required from the customer who will place another or new order.
For orders paid online, in the event that the package is returned to Tamashee due to the customer not being available, shipping and import fees for resending the package will be borne by the customer.
For orders paid online, in the event that the package is returned to Tamashee due to the customer not being available, shipping and import fees for resending the package will be borne by the customer.
Faulty Items
An item is deemed faulty if it has been received by you in an imperfect condition or if there is a subsequent manufacturing fault. We do not consider wear and tear to be a fault; you may refer to our Product Care Guide for further information.
To return a faulty item, send an email to [email protected]m within 14 days of receiving your order with the following information:
– Your proof of purchase/order number
– A short description of the fault
– Supporting images
Our Customer Services Team will be in touch to advise the next steps.
All items that are returned as faulty are thoroughly inspected by our quality control experts to determine whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we will replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request an exchange.
SALE Items
All sale items are final – No Refund.
Sale items exchange Request is Accepted. Note that exchange requests are only confirmed once requested size or item is available. We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer. All shipment charges outbound and inbound including first exchange request will be paid by the customer.
CLEARANCE SALE
All clearance sale items are final – No Refund.
Clearance items exchange Request is Accepted. Note that exchange requests are only confirmed once requested size or item is available. We will exchange goods to the same value or lower. In the case the value is higher the difference is to be paid by the customer. All shipment charges outbound and inbound including first exchange request will be paid by the customer.
All clearance item delivery timeline differ from the regular full-priced items. – Order delivery timeline may take longer than regular deliveries due to the availability of items from different locations.
Clearance items are from previous stock and may not provide the entire Tamashee experience (packaging, education materials, etc.). It also means that there may be some minimal stains on the bottom of the outsoles due to customers trying them on previously. We assure that we have done our best to offer a quality product at an extreme bargain.
Tamashee New Collections that are not on Sale have some product developments such as improved fit, grip and leather durability.
Discount Code Applicable to Full-priced items only. Excluding Perfumes.
Sale and Clearance Items: Terms and Conditions Apply
For further inquiry, please Contact Us.
