Customer Care

Important Information

• Orders shipment is processed during working hours on weekdays, Monday–Friday.
• You will receive a tracking link by email once the shipment is picked up by the chosen courier.
• All orders containing Fragrance are eligible for shipment worldwide.
• Before we dispatch your order, we may need to confirm your details with your card issuer and verify your billing and shipping addresses.
• Orders can only be shipped to the customer shipping address.
• To avoid delays, please ensure that your shipping details are correct.
• Once your order has been shipped, we are unable to make any amendments to the address or your order.
• International shipments outside GCC, the customer is responsible for any duties, taxes, and clearance fees.
• We offer worldwide delivery wherever there are no restrictions for items originating from the UAE.
• Any order received during the weekend or holidays will be responded to next working day.
• These are approximate delivery times and can vary depending on our logistic partner and customs.
• We process and ship all our orders 5 days a week, except Saturdays, Sundays and UAE Public Holidays.
• It may take up to 48 hours for our customer care representatives to prepare your order or respond to your email/order.

Through the link, you will be able to access and customize your delivery based on the options listed below:

• Schedule Your Delivery: If you may not be available to receive your delivery, you can select a new delivery date up to 7 calendar days following the originally scheduled date.
• Vacation On Hold: If you are away, you can reschedule delivery up to 30 calendar days. In destinations where applicable, you can also choose an approximate timeframe to receive your order.
• Collection from a Service Point: Where available, you can collect your order from a Service Point or Parcel Locker. The system will show you the nearest Service Points to choose from, and you’ll be notified when your order is ready for collection along with the timeframe for pickup. To collect your parcel, you will need to present:A photographic ID (e.g. passport or driving license)Your email/SMS notification containing your waybill details

PRE-ORDER

A pre-order item has not yet arrived in our warehouse but can be purchased and reserved in advance. We will notify you with your shipment tracking number and expected date of delivery.

PRE-ORDER SHIP DATE

An item on pre-order has an estimated ship date. If the shipment is delayed, our customer care team will let you know by email.